Rally Support

Contact support

Email hello@echoaisms.com.

To help us respond, include:

• The email address associated with your Rally account.
• Whether you are a merchant, organizer, or participant.
• The group or deal name, if applicable.
• A short description of what happened and what you expected.
• A screenshot, if it helps explain the issue. Do not include a full card number, password, authentication code, or other sensitive credential.

For product fulfillment, shipping, returns, refunds, or organizer rewards, contact the merchant listed on the group-buy page. The merchant is the seller and handles those requests.

Start with these answers

• Who can start a group buy?
• Where does the money go?
• What happens if the group does not reach its goal?
• Do participants need to download an app?
• Who handles shipping, returns, and organizer rewards?

Privacy requests

To request access to, correction of, or deletion of personal information, email hello@echoaisms.com with the subject line Privacy request. We may need to verify your identity before completing the request.

Report a security concern

Email hello@echoaisms.com with the subject line Security concern. Describe the issue without including passwords, full payment-card numbers, authentication codes, or instructions that could put other users at risk.